Privacy Policy - Sculpt by Sumera
Sculpt by Sumera - HIFU Glasgow

Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 2025

1. Who We Are

Sculpt by Sumera is a sole proprietorship aesthetic practice specialising in HIFU (High-Intensity Focused Ultrasound) treatments and related aesthetic services, operated by Sumera.

Our details:

  • Business Name: Sculpt by Sumera
  • Address: 2nd Floor, 180 West Regent Street, Glasgow, Scotland
  • Email: [email protected]
  • Phone: 07951 278565
  • Website: www.sculptbysumera.com

Your Privacy Matters

We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect different types of information depending on how you interact with our services:

Type of Data What We Collect How We Get It
Contact Information Name, email address, phone number, postal address When you book appointments, contact us, or sign up for updates
Treatment Information Medical history relevant to treatments, treatment preferences, consultation notes, treatment records During consultations and treatment sessions
Payment Information Payment details for deposits (processed by Stripe - we don't store full card details) When you make payments or deposits
Communication Data Records of our communications via email, SMS, WhatsApp, and phone calls When you contact us or we contact you
Website Usage Data IP address, browser type, pages visited, time spent on site, device information Automatically when you visit our website
Marketing Data Your marketing preferences, engagement with our content, social media interactions From your interactions with our marketing and social media

Before & After Photos

We may request permission to take before and after photos of your treatments. This is always optional and requires your explicit written consent. These photos may be used for:

  • Your treatment records
  • Marketing purposes (only with separate written consent)
  • Training and educational purposes (anonymised)

3. How We Use Your Information

We use your personal information for the following purposes:

Treatment & Care

  • Providing aesthetic treatments and related services
  • Maintaining accurate treatment records
  • Following up on your treatment progress
  • Ensuring your safety and the effectiveness of treatments

Business Operations

  • Managing appointments and scheduling
  • Processing payments and deposits
  • Responding to your enquiries
  • Improving our services

Marketing Communications (with your consent)

  • Sending you information about our services
  • Sharing treatment tips and aftercare advice
  • Informing you about promotions and special offers
  • Sending appointment reminders

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity

Processing necessary to provide our services, manage appointments, and fulfill our contract with you.

Consent

For marketing communications, photos for marketing use, and certain optional services.

Legitimate Interests

For business operations, improving services, and ensuring safety (where not overridden by your interests).

Legal Obligation

Maintaining treatment records as required by professional standards and regulations.

5. Who We Share Your Information With

We may share your personal information with the following third parties:

Technology Providers

  • GoHighLevel: Our customer relationship management (CRM) system for managing appointments, communications, and customer records
  • Stripe: Payment processing for deposits and payments
  • Facebook/Meta: For advertising purposes through Facebook Pixel (anonymised data)

Professional Requirements

  • Insurance providers: If required for professional indemnity purposes
  • Professional bodies: If required for regulatory compliance
  • Legal advisors: If necessary for legal compliance or protection

Emergency Situations

  • Healthcare providers: In case of medical emergencies
  • Law enforcement: If legally required

Third-Party Data Processing

All our third-party providers are required to maintain appropriate security measures and use your data only for the specific purposes we've engaged them for. They cannot use your data for their own purposes.

6. International Data Transfers

Some of our service providers may process your data outside the UK. When this happens:

  • We ensure appropriate safeguards are in place
  • We use providers with adequate data protection standards
  • We implement standard contractual clauses where necessary

7. How Long We Keep Your Information

Data Retention Periods

10 Years
Treatment Records: Medical and treatment records, consultation notes, before/after photos for medical purposes
7 Years
Financial Records: Payment records, invoices, financial documentation
3 Years
Marketing Data: Email marketing lists, communication preferences (unless you opt out sooner)
2 Years
Website Data: Analytics data, website usage information
1 Year
Communications: Email, SMS, and WhatsApp communications (unless part of treatment records)

8. Your Rights

Under UK data protection law, you have the following rights:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Ask us to correct any inaccurate or incomplete data

Right to Erasure

Request deletion of your data (subject to legal requirements)

Right to Restrict Processing

Ask us to limit how we use your data

Right to Data Portability

Receive your data in a portable format

Right to Object

Object to processing based on legitimate interests

Right to Withdraw Consent

Withdraw consent for marketing or other consent-based processing

Right to Complain

Lodge a complaint with the Information Commissioner's Office (ICO)

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond within one month of receiving your request.

9. Cookies and Website Tracking

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly
  • Remember your preferences
  • Analyse website usage to improve our services
  • Provide targeted advertising through Facebook Pixel

Types of Cookies We Use

  • Strictly Necessary: Required for the website to function
  • Functional: Remember your preferences and improve your experience
  • Analytics: Help us understand how visitors use our website
  • Marketing: Used to deliver relevant advertisements (Facebook Pixel)

You can control cookies through your browser settings, but some website functionality may be limited if you disable certain cookies.

10. Security Measures

We implement appropriate technical and organisational measures to protect your personal data:

  • Encrypted data transmission and storage
  • Regular security updates and monitoring
  • Access controls and user authentication
  • Regular backups and data recovery procedures
  • Staff training on data protection
  • Secure disposal of physical records

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach, as required by law.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For clients aged 16-18, we require parental or guardian consent before providing any services.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you by email if you have provided your email address
  • Post a notice on our website
  • For material changes, seek your consent where required

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Email: [email protected]
Phone: 07951 278565
Address: 2nd Floor, 180 West Regent Street, Glasgow, Scotland

Data Protection Contact: Sumera (Practice Owner)

13. Regulatory Information

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

This privacy policy is designed to be transparent and comprehensive. If you need any clarification on any section, please don't hesitate to contact us.